Return Policy

Warranty Statement

ElectroPeak guarantees to provide accurate descriptions and high-quality products. If the Customer has any problems with any executed purchase order, please notify ElectroPeak within 30 days from the date of shipment.

Warranty Period

General Term

The warranty period of a product sold by ElectroPeak is 30 days from the date of delivery.
ElectroPeak will provide economic effort to replace or repair the product free of charge if the defects are caused due to reasons related to raw materials, designation, or manufacturing process.
ElectroPeak will repair, and replace the product under reasonable charges to the customer if the product meets this Warranty Policy.
ElectroPeak will repair, replace the defective product, or provide on-site technical support for products exceeding the warranty period for reasonable fees.

Exceptions

ElectroPeak will refuse to provide warranty promises if:

    a. Products have been beyond the warranty period; or
    b. Defections are due to wrong use, un-proper maintenance or storage, or breach of user guides or menu provided by ElectroPeak; or
    c. Defections are results of Force Majeure, which shall mean any acts of law, natural disaster, war, riots, strikes, insurrections, tsunami, typhoon, earthquake, terrorism, governmental sanctions, legislation changes or any similar event beyond such party’s reasonable control; or
    d. Customer has conducted repair actions to the products.
    e. For those specific products as notified to Customer expressly, in cases that the product is free from any Quality Defect and the product package has been opened by Customer.

Returns & Refund

If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for a refund within 7 days of receipt (30 days for an exchange). Please first email us to order [email protected].

• Return for Refund: within 7 days of receiving your product. (Unopened)
• Return for Replacement: within 30 days of receiving your product. (Damaged or Defective)

No returns will be accepted without having previously obtained a return authorization. All returns must be in their original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' products will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason for the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for products that do not conform to the above-mentioned conditions.
The customer shall cover the cost of returning the product and need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on ElectroPeak’s part.